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Funny story from a friend of mine who used to work at Advance Auto

At one point after AA was acquired by their new owners in Minneapolis, the inevitable outsourcing/offshoring started. The help desk that the stores could call for tech support was dissolved and outsourced to India.

After awhile, the company in India realized they didn't have the bandwidth to handle the call volume, so they had to subcontract the overflow...to a company in Wisconsin.

Funny part 2...several of the stores figured out a trick. When you call the help line, you get the normal "For English, press 1, para Español, presione 2." If you press 1, you end up in India speaking with someone who has English as their 2nd (at best) language. But if you press 2, you go to Roanoke, VA to speak with someone who has Spanish as their 2nd language. So just "accidentally" press 2 and tell them you don't speak Spanish.

(In response to this post by VaTaz)

Posted: 04/29/2022 at 4:06PM

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Current Thread:

It drives me nuts…call customer service for a U.S. of A business and end up -- VaTaz 04/29/2022 3:58PM

Overseas labor is insanely cheap - if you have the means to use it as... -- Hokie 4 MG 04/29/2022 5:15PM

If you can genuinely utilize it without impacting your customer, fine -- Tafkam Hokie 04/29/2022 9:55PM

OK you are the owner of a company. It costs $15 an hour for a US rep. $2 -- UTPr0sim 04/29/2022 5:06PM

Depends if you actually want to provide real customer svc. -- Atlee Hokie 04/30/2022 08:14AM

Your question ignores the benefits of customer retention if there is any. ** -- Hoakie82 04/29/2022 5:33PM

You don't have to leave the country to have problems. The guy ahead of me -- Coach McGuirk 04/29/2022 5:04PM

This reminds me of a time long, long ago and almost a different world. -- Atlee Hokie 04/30/2022 08:27AM

"No hay eh-sticker!" :) ** -- NokieHokie 04/29/2022 8:19PM

The young ones want to talk fast and their accents make them….. -- scoop76cs 04/29/2022 4:23PM

I’m pretty certain you can request someone who speaks good English, but -- DonHo-kieHi 04/29/2022 4:06PM

I've made that request on a number of occasions, and am still not racist. -- PhotoHokieNC 04/29/2022 4:16PM

Funny story from a friend of mine who used to work at Advance Auto -- Tafkam Hokie 04/29/2022 4:06PM

Definitely will try that! ** -- VaTaz 04/29/2022 4:52PM

LMAO capitalism at its finest! :) ** -- NokieHokie 04/29/2022 4:17PM

Lol, good stuff. ** -- `lag 04/29/2022 4:14PM