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Tafkam Hokie

Joined: 10/07/1999 Posts: 35179
Likes: 13640


To followup my rant on warranties Monday, I'd say avoid Thompson Tire


in Christiansburg if you have the means.

Problem 1 - I still don't buy that the tire was damaged. I may not be a tire expert, but I've worked in Quality my whole life and am pretty darned good at visual inspection and seeing if something is out of whack. If there was evidence of damage, it was awfully subtle. And if it was awfully subtle and I have no recollection of a violent encounter with a pothole or curb, that means even if the tire wasn't "defective," it sure as heck is fragile.

Problem 2 - They quoted on the phone replacing it would be $189. Sucks, but I have no recourse, so fine. Get to the shop and it is $205. They had to add taxes and disposal fee. Um, you knew about those when you gave me the price over the phone and rather conveniently forgot to mention them.

Problem 3 - About a mile down the road after pulling out of their parking lot, the low tire pressure indicator comes on. After doing some research and troubleshooting, I found they (a) overinflated the tires, and (b) forgot to reset the TPMS. When the word "tire" is in your company name, you really should know how to inflate tires and reset TPMS properly without me having to come in behind you and fix it.

Unimpressed across the board.


Posted: 02/24/2021 at 1:55PM



+5

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Current Thread:
  I'll bet you're tired of that.** -- IB4TECH 02/24/2021 3:00PM
  He needs to rotate to a new retailer. ** -- Guy LeDouche 02/24/2021 4:48PM
  Strikes a chord with me ** -- KeoweeHokie 02/24/2021 8:21PM
  I was a loyal customer of theirs for years -- HokieR 02/24/2021 2:22PM
  I emailed photos to their manage -- HokieR 02/24/2021 2:45PM
  Do they blow up in funny shapes? ** -- bigbadbird 02/24/2021 2:13PM
  ...not unless round is funny ** -- chumley 02/24/2021 3:49PM
  LOL. That's better. ** -- PhotoHokieNC 02/24/2021 2:05PM
  ...you went round and round with them ** -- chumley 02/24/2021 2:00PM
  Tread carefully there, chumster. ** -- PhotoHokieNC 02/24/2021 2:02PM
  Ugh, I'm tire-d of pun threads. ** -- Tafkam Hokie 02/24/2021 2:04PM
  He's on a roll, just let him go ** -- JoesterVT 02/24/2021 2:04PM
  Hub-a Hub-a, bubba! ** -- PhotoHokieNC 02/24/2021 2:08PM
  No high pressure here ** -- TomTurkey 02/24/2021 2:41PM

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