And waited, and waited. I had called the day before and asked for a call, because I thought there might be a problem (they've done this sort of thing before).
Had Matt called, on time, like he was supposed to, we could have finished the transaction in about 2 minutes. I kept what I had. I am familiar with the system, that's how I know it's screwed up.
Matt said he was late because he was on another call. Matt is not my HC rep, my HC was out for the week. I am not an "important" guy; just one of the many fans who have bought season tickets before.
I'm happy for you that your experience has been more enjoyable than mine. I'll take accountability for my poor actions, when they take responsibility for their repeated buffoonery. With the prices they're charging (with required premiums), I don't think it's unreasonable to expect a certain level of competency.
Now, after several phone calls and emails, I finally got my confirmation email. It was wrong! They have me with five seats and no parking. The fifth seat doesn't even exist.
I've forwarded the incorrect confirmation email to Matt (who is an associate AD for major gifts) and asked him to fix it. Fortunately, I live in Blacksburg. I told him I'd come see him tomorrow morning.