This started out as a rant on the Subscriber Board...
I was getting ready for a focus group meeting later today, and the story of Kodak seemed to remind me of what we are doing at Virginia Tech when it comes to the customer experience. I believe this happens at all schools, but I ended up writing on what I experienced during the Notre Dame game. The short version: we can do better. And if we don't.....
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Link: Are we heading for a "Kodak" moment?
Posted: 11/05/2018 at 12:56PM