1) What is VT doing, or can do, to make the Lane experience even better? – VTVOICE

Chris Coleman: We get this question, or a question like it, from time to time. My answer has always been “win more football games.” That’s still my answer, but I’ve got some more evidence to back it up now.

Back in March, I had a conversation with someone at Virginia Tech who reads all of the “fan experience” emails that Virginia Tech gets following football games. This person told me that after the Hokies win a home game, they get hardly any emails at all. Everybody is happy. However, whenever Virginia Tech loses a home game, all of a sudden that inbox is filled with complaints about Wi-Fi, music selection, bathroom lines, concessions, online tickets, or anything else that people can find to complain about.

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